About Holahu

At Holahu, we believe beauty begins with trust. We started with a simple mission: deliver 100% authentic perfumes and skincare, carefully sourced from trusted distributors, and pack every order with care from our U.S. warehouses.

Quick Facts

• Authenticity guaranteed — or your money back.
• USA warehouse (Lewisville, TX) for fast shipping.
• 30‑day easy returns on unopened items.
• Secure checkout with major credit cards and PayPal.
• Real customer support — friendly humans, 7 days a week.

Why Shop at Holahu

• Only genuine products. No counterfeits, no gray‑market refills.
• Careful handling. We inspect batches, check seals, and protect each box during packing.
• Fair prices. We work directly with authorized wholesalers to keep prices honest.
• Fast dispatch. Most orders leave the warehouse within 24 hours (business days).
• Clear communication. You receive tracking and proactive updates until delivery.

Our Authenticity Process

1. Verified sourcing from authorized distributors and reputable U.S. suppliers.
2. Batch & seal checks on arrival (cellophane, crimp, lot/exp codes where applicable).
3. Condition grading (no dented caps or leaking atomizers in A‑grade stock).
4. Photographic evidence kept for high‑value items.
5. Random bottle‑testing by experienced staff.

If you ever doubt an item’s authenticity, contact us within 30 days. We’ll help with verification and offer a refund per our Authenticity Guarantee below.

Shipping & Packaging

• Orders ship from Lewisville, TX via USPS/UPS.
• Free U.S. shipping on orders over $150.
• Every fragile item is wrapped with protective material and boxed snugly.
• You’ll receive tracking and delivery ETA by email/SMS (if provided).

Processing time: 1 business day (Mon–Sat). Transit: 2–5 business days for most U.S. addresses.

Returns & Exchanges (30 Days)

• Unopened, unused items can be returned within 30 days of delivery.
• If a product arrives damaged or defective, we’ll replace or refund quickly.
• Start a return by emailing contact@kmz.dvj.mybluehost.me with your order number.

Full details: See our [Return Policy].

Payment & Security

We accept major credit cards and PayPal. Payments are processed through PCI‑compliant gateways with TLS encryption. We never store full card numbers on our servers.

Real Support, Real People

Need help choosing a scent or checking an order? Our support team is available 7 days a week. Reach us at +1 (325)‑207‑5285 or contact@kmz.dvj.mybluehost.me.

Warehouse: 437 Southfork Dr, Lewisville, TX 75057 (USA)